NuGenTec and COVID-19: During this unprecedented COVID-19 event, we are experiencing unusual issues with supply, approval, and shipping. To help combat this crisis, we are giving order priority for shipments to first responders, hospitals, and urgent needs. As of May 13th, 2020, we are typically able to ship within 24 hours to 4 days! Learn more on our COVID-19 page. 95% of our orders are shipping within 24 hours! And there are NO Returns for Hand Sanitizer unless the product is damaged in transit.