Shipping, Returns & Refund Policy
We are committed to delivering your order as quickly and cost-effectively as possible. Freight and/or handling is charged according to the shipping conditions required to safely transport the products to your order destination. All order ship FOB: Origin, meaning that the freight cost is the responsibility of the customer. Orders ship anywhere from 2 days to 10 weeks after we receive your order. Lead times vary depending on the size and material ordered.
For the health and safety of our associates and customers, NuGenTec does not accept returns or exchanges of any product. This policy is to protect the integrity of the materials shipped. You may cancel your order for a full refund prior to shipment. Once the product has shipped, we cannot cancel or make destination changes to the order.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 866-319-0453
By email: firstname.lastname@example.org